Let's return your product.

Before we get the ball rolling, please make sure of the following, otherwise, the product(s) will be sent back to you:

- The return is sent back to us within 100 days of order date
- The product is unused and undamaged 
- All labels/tags are still attached to the product

1. Click here to fill out the form with all necessary information.

2. Print out the pre-paid return label and slap it on your box.

3. Take it to the closest drop-off point.

4. The refund will be automatically made to the card you used for payment. Please allow 4-10 business days for the reimbursement to be back in your account - depending on your bank.

Additional information

If you are returning The Djärv Bike Bag, the process is slightly different - give us a shout using the contact page, and we’ll help you out from there!

The Preset is non-returnable once it has been downloaded.